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QUALITY SERVICE

Your needs is our needs! We are committed to providing customers with the best quality services to meet the different needs of different customers and providing first-class after-sales service.

  • Premium Services
    Free grooving, free samples, free color chart and installation diagram and other promotional materials, people-oriented, premium services.
  • Guidance
    Technical support of international well-known partner, provides professional technical guidance.
  • Authorization
    Authorized a qualified dealer franchise-ship.
  • Timely delivery
    SHUANGOU owns complete production equipment to ensure timely delivery.
  • Full Effort
    Abide by the credibility and do the best for customers.

Enterprise: Achieve harmonious interaction of materials, lives and environment through innovation.

Customers: Satisfy the needs of customers and create value for them.

Partners: Grow together with all partners and share the value of growth.

Service Feature

Professional Technical Support

We have a large team of sales engineers to provide customers with professional pre-sale, on-sale, after-sale comprehensive technical support.

Complete Design Services

We provide one-package service from the initial project initial to the production design optimizing.

High-end Customized Products

To meet with the demand of high-end customers, we provide customized service and products upon requirement

24-hour Service Commitment

We establish a nationwide sales service network, when you have any questions we will respond within 24 hours and provide a solution

Implementation and Warranty Service

Before The Project

Before the implementation of the project, we provide the service of project design, drawing detailing as well as size optimization based on specific project.

During The Project

During the implementation of the project, SHUANGOU produce customized products based on approved drawing, and delivery both the ordered products as well as the accessory based on ratio standard. And SHUANGOU also provide booklet for installation, maintenance and construction instructing guidance.

The quality of product

All the products and accessories provided meet with National Standard for Aluminum Panel. If there is some product defect during installation or within warranty time, SHUANGOU will arrange on-site technical checking within 12 hours and provide solution within 24hours.

After-sales and Maintenance Services List

Warranty

After the completion of the project, our company issued a warranty for 15 years.

Supplement

When there is some shortage of product, Pivot ensure there is no color difference between supplement product and the previous supply.

Customization

SHUANGOU provide customized service like grooving to customer to make best use of the material.

Plan

Our company assign professional people to provide best material-use solution, free product structure introduction, product characteristics, production craftsmanship, installation and maintenance based on specific project.

Return Visit

After installation, SHUANGOU will follow up the product situation regularly to collect suggestions on product and service.

Training Services

Materiel

SHUANGOU provide product instruction, installation procedure, maintenance etc. Each batch of goods will be provided together with delivery list, installation booklet as well as warranty paper.

Staff

SHUANGOU owns a technical team of 15 professional technical engineers and provide service to all the customers all around the world.

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